The Orders section in Growth360 centralises all customer purchases, abandoned checkouts, and imported orders so you can manage fulfilment and track revenue from one place.

Orders Overview

The Orders tab displays all purchases completed through a Store page or a 2-step order element on a funnel. Use the filters and sorting tools to stay on top of fulfilment and customer activity.

Growth360 Orders - orders tab overview
Growth360 Orders - date range filter

Filtering Orders

Use the date picker (calendar icon) to limit results to a specific period, or click the filter icon to narrow results by order status, source, or payment details.

Growth360 Orders - filter options
Growth360 Orders - status and source filters

Order Information

Each order row shows the following at a glance:

  • Customer: The contact’s name as saved in Growth360. Click it to open the contact card.
  • Source: Where the order originated – such as a Store page or funnel step.
  • Status: The current fulfilment status of the order.
  • Amount: The total value of the order.

Growth360 Orders - order row details
Growth360 Orders - order information columns
Growth360 Orders - order detail view
Growth360 Orders - order actions
Growth360 Orders - fulfilment status
Growth360 Orders - order management tools

Abandoned Checkouts

Abandoned checkouts appear in a dedicated view within Orders, giving you visibility into incomplete transactions and the ability to follow up and recover lost sales.

Accessing Abandoned Checkouts

Go to Payments, then open the Orders dropdown and select Abandoned Cart. The view shows detailed information about each abandoned transaction including customer details and the items that were in the cart.

Growth360 Orders - abandoned checkout list

Abandoned Checkout Columns

  • Placed By: The customer who abandoned the checkout. If their name isn’t available, their email address is shown instead.
  • Date: When the checkout was abandoned.
  • Items: The products that were in the cart at the time of abandonment.
  • Amount: The total value of the abandoned cart.
  • Email Status: Whether a recovery email has been sent to the customer.
  • Recovery Status: Whether the checkout was ultimately completed following outreach.

Growth360 Orders - abandoned checkout placed by column
Growth360 Orders - abandoned checkout date column
Growth360 Orders - abandoned checkout items column
Growth360 Orders - abandoned checkout amount column
Growth360 Orders - abandoned checkout email status
Growth360 Orders - abandoned checkout recovery status

Troubleshooting Abandoned Checkouts

No abandoned checkouts listed: Check that your store is correctly configured to capture these events and that the feature is enabled in settings.

Email status not updating: Verify your notification settings are correctly configured and that automatic recovery emails are enabled.

Recovery status inaccurate: Confirm that the transaction has been properly completed and all relevant details are up to date.

Importing Orders via CSV

If you manage payments from multiple sources, you can import historical or external orders into Growth360 using a CSV file. All imported orders are automatically marked as completed and a linked transaction record is created for each one.

How to Import Orders

Go to Payments > Orders and click Import as CSV.

Growth360 Orders - import as CSV button

Click Download Sample CSV to get the template. Fill in your order data using the sample as a guide, then upload your completed file.

Growth360 Orders - download sample CSV
Growth360 Orders - CSV template guide
Growth360 Orders - upload CSV file

Click Import Orders to start the import process. A progress indicator will show the status of the import.

Growth360 Orders - import orders button
Growth360 Orders - import progress

Once complete, your orders will appear in the list sorted by order date in descending order. A confirmation email is sent when the import finishes, so you can safely close the window while it processes.

Growth360 Orders - import complete

If customer details are included in the CSV, Growth360 will automatically create new contacts where needed or match orders to existing contacts based on the information provided.